Terms and conditions

Terms & Conditions of the online store www.bokalsport.si are in accordance with the Consumer Protection Act (ZVPot), the Law on Personal Data Protection Act (PDPA-1) and the Electronic Communications Act (ZEKom 1)

Upon registration to the store system, the user obtains a username equal to his e-mail address and a password. The username and password clearly identifies the user and associates him with the information entered. By registering, the visitor becomes a user and acquires the right to purchase. The information provided at the registration and submission of the online order will be protected in accordance with the Personal Data Protection Act (PDPA).

The General Terms and Conditions govern the rights and obligations of the service provider and the customer.

Information availability

The provider must provide the following information among the contents of the online store:

• company identity (company name, registered office, registry number),
• contact information enables the user to communicate quickly and effectively(e-mail, gsm, telephone),
• the essential characteristics of the goods or services(including after-sales services and warranty),
• product availability (any product or service offered on the site should be accessible within a reasonable time),
• the terms of product delivery or service execution (method, place and time of delivery)
• prices, which are clearly and unambiguously determined, showing whether they already include tax and transport costs,
• payment and delivery methods,
• the validity time of the offer,
• the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much is the cost of returning the product,
• an explanation of the complaint procedure, including any contact information or customer contact information.

Payment options

The seller provides the following payment options:

• Pre-order payment (transfer to a bank account). In case of the bank transfer option, comply with the amount of the online order, which will be provided to you on your e-e-mail. The ordered goods are sent to the buyer upon the payment is visible in the sellers account.
• Payment by card (Eurocard, Mastercard, Visa and Maestro).
• Payment via PayPal. I this case, the online store purchase discount is 5% lower the the discount shown on the website.

Prices

Prices are valid in case of payment with the above payment methods, under the above conditions. Despite efforts to provide up-to-date and accurate information as possible, price information may be inaccurate. In this case, or if the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time, the provider will offer the buyer a solution that will lead to mutual satisfaction. The purchase contract between the seller and the buyer is concluded at the moment when the buyer confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. By confirming the online order, the customer undertakes to pay.

Order – Purchase steps

1. Order accepted: after placing the order, the customer receives a notification by e-mail that the order has been accepted. In this step, the customer has the option to cancel the order within one hour. Comprehensive information on the status and content of the order is always available to the buyer on the provider's website.
2. Order confirmed: if the customer does not cancel the order, the order goes into further processing. When the seller reviews the order, he checks the availability of the ordered items and confirms the order or rejects it with a reason. The seller may call the buyer on his contact telephone number to verify the data or ensure the accuracy of the delivery. When delivering goods that the seller does not have in stock in its warehouse, the seller is exclusively bound to the delivery by the supplier and to the time in which the supplier can deliver the goods to the seller. The provider informs the customer via e-mail about up-to-date information regarding the delivery of goods. If the delivery period is very long and the buyer does not want to wait, the buyer can notify the provider, who will remove the item from the order and return any funds already paid. Other items from the order can be delivered or the entire order can be canceled at the costumer’s choice. The seller does not take any responsibility for damage that would occur due to longer delivery times or due to non-delivery of goods that the bidder does not have in stock in its warehouse. By confirming the online order, the customer undertakes to pay the amount received in the attachment - online order.
3. Goods shipped: the seller prepares and dispatches the goods within the agreed deadline and notifies the buyer by e-mail. In the mentioned e-mail, the seller also informs the buyer about the possibility and method of returning the goods, as well as contact details in the event of a delay in delivery or the event of a complaint.

RIGHT TO WITHDRAW FROM PURCHASE, RETURN / EXCHANGE OF GOODS

1. The buyer may return the ordered goods without a reason within 14 days from the date when the buyer receives his package.

The consumer has the right to inform the company within 14 days that he is withdrawing from the contract without having to give a reason for his decision. The consumer notifies the company by filling in the form of withdrawal from the contract and sending it to the contact e-mail address: info@bokal-sport.si. The consumer must then return the goods to the company within 14 days of written notification of the consumer's withdrawal from the purchase, bearing the direct cost of the return. The goods must be unused, undamaged and in the original, undamaged packaging. In the case of purchasing devices (GPS, sports watches, meters ...) that come with a battery, it must not be inserted and the product not activated. A copy of the invoice must be attached. The purchase price for the returned goods (the value of the purchased goods) will be returned to the buyer's transaction account as soon as possible, but no later than 14 days after the seller receives the notice of withdrawal of the consumer from the purchase. In this case, any return costs are paid by the buyer.   

When returning/exchanging a product the buyer must fill the form of return/exchange of the product and send it to the provider. You can download the form here 

2. Damaged or defective goods

Consumer protection laws define damaged or defective goods as:

• Goods that do not have the necessary characteristics for their normal use;
• Goods that do not have the necessary characteristics for a particular use - such use is known to the seller - for which purchase was done;
• Goods that do not have the characteristics and features that were explicitly or implicitly agreed and defined for them;
• Goods that do not match the samples or models, unless the sample has been displayed for informative purposes only.

3. Managing the damaged or defective goods

The buyer is obliged to inform us about the potential damage or defects using a detailed description within a statutory time period. He/she must also enable us to inspect the damaged or defective item. Please use the following form to report damaged or defective goods. You can download the form here 

The right to exercise any errors in goods is governed by the Slovenian ZVPot (consumer protection) law.

4. Warranty

The customer can claim warranty, with filled-in warranty form and original invoice, directly at manufacturer or reseller. According to the law, the manufacturer is obliged to make warranty repairs in forty-five (45) days after receiving defected items, if repairs are not possible he must replace items with a flawless item of equivalent value. Items are returned by terms and conditions, the manufacturer has stated in warranty terms. The customer does not have any costs with returning goods under a warranty claim. You can download the form here 

5. Complaint

If the goods do not have the characteristics explicitly promised by the seller, if the seller sent the wrong products, in the wrong quantity, color or the goods otherwise deviate from the buyer's order, that the buyer reclaims the goods. By prior arrangement with the seller, we also offer you the opportunity to return the desired package to our office through our contractual delivery service at the company's expense. We do not accept ransom packages.

The address for returning/exchanging goods to the seller is Bokal d.o.o, Mestni trg 20, 4220 Škofja Loka.

Complaints and disagreements

The seller respects the existing consumer protection laws. The seller shall confirm within 5 working days that they had received the complaint and will inform the customer about the procedure.

The provider is aware that the essential characteristic of a consumer dispute, especially when solving the case in court, is the asymmetry between the value of the claim and the costs that are caused by resolving the dispute. This is also the major reason to avoid any procedures in court. Therefore, the provider should do its best to solve any dispute using a mutual agreement.

In case of an issue, the buyers are encouraged to contact the seller company Bokal sport d.o.o., on the telephone +386 31 681 018 or via e-mail address info@bokal-sport.si. Appeals must be submitted via email address info@bokal-sport.si.

Return of goods for legal entities

If the buyer is a legal entity, it is not subject to ZVPot decisions. We enable companies, sole proprietors, and other legal entities to return goods under warranty conditions. For all additional questions, call us on 04 51 12 880 or write to us at info@bokal-sport.si. We will be happy to answer you.

Protection of Personal Data

The provider undertakes to permanently protect all personal data of the user in accordance with the principles of the Personal Data Protection Act ZVOP, adopted on 25 May 2018. The provider will use personal data exclusively to fulfill the order and inform about special offers and news. The seller undertakes not to pass on your personal data to a third party without your prior and express permission.

Disclaimer

The provider makes every effort to ensure the up-to-dateness and correctness of the information published on its pages. Nevertheless, the characteristics of the items, the delivery time or the price may change so quickly that the provider fails to consistently correct the information on the websites. In such a case, the provider will notify the customer of the changes and allow him to withdraw from the order or replace the ordered item.

We wish you plenty of pleasant and affordable shoppings!

Miha Bokal, director